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A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

5 Schools with Customer Service Support/Call Center/Teleservice Operation Major

5 Schools with Customer Service Support/Call Center/Teleservice Operation Major

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