Forgot Your FAFSA ID/PIN? Follow These Steps

on October 2, 2017

The FAFSA ID, also known as the FSA ID, is a username and password that is used to digitally sign the Free Application for Federal Student Aid (FAFSA). The FSA ID also can be used to login to the website and other U.S. Department of Education websites.


The FSA ID replaced the FAFSA PIN in May 2015. If you don’t already have a FSA ID, you will need to create one at, even if you previously used a FAFSA PIN.


Students and parents often have problems with their FSA IDs because most people use them once a year.


If you have a FSA ID but are having trouble using it to login to the FAFSA, the password might have expired. The FSA ID password must be changed every 18 months.


If you saved your FSA ID in a safe place, look for it before attempting to login with your FSA ID. Your FSA ID will lock after three incorrect login attempts.


Check your cell phone for your FSA ID. Some students save their FSA ID password on their cell phone by taking a picture of a piece of paper with their FSA ID, password and challenge questions. The FSA ID’s password is eight to 30 characters long and can include uppercase and lowercase letters, numbers and special characters. 


If your FSA ID is locked because of too many attempts to login with the wrong password, you will need to unlock your FSA ID.


You must change your password after unlocking your FSA ID. If you try to use the FSA ID after unlocking it without changing the password, it will immediately relock even if you provide the correct password.


If you forgot your FSA ID username or password, visit and click on “Manage My FSA ID.” Then, click on Forgot My Username or Forgot My Password to recover a lost username or password.

  • There are three options for recovering a forgotten FSA ID username. The website can text a secure code to your mobile phone, send a secure code to your email address or you can answer your challenge questions. The secure code will expire within 30 minutes. After you enter your secure code, your username will be shown.
  • A lost password can be recovered using your FSA ID username, your email address or your mobile phone number. You can then ask to receive a secure code or to answer your challenge questions. After you enter the secure code or provide correct answers to the challenge questions, you will be required to change your password.

Save your new password somewhere safe.


If you FSA ID is disabled or you still can’t use the FSA ID after unlocking it and changing the password, you should call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243).


If your mobile phone and email address do not work or do not match the ones used with your FSA ID and you don’t remember the answers to your challenge questions, you will need to confirm your identity by mailing copies of proof of your identity, such as government-issued photo IDs. The identity verification process can take seven to 10 days.

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