U.S. Department of Education Fixes Some FSA ID Problems

on April 19, 2017

The U.S. Department of Education will implement several improvements to the FSA ID on May 14, 2017. An FSA ID is required for students and parents to authenticate their identity on the Free Application for Federal Student Aid (FAFSA) and access their federal student aid and student loan information online.


The improvements include the following changes:

  • A text messaging option will be added for recovering a username, resetting a password and unlocking an account. Users must register their mobile phone number with the FSA ID website in order to use this feature. Note: A mobile phone number may be associated with only one FSA ID.
  • The fifth challenge question for accounts will become an optional feature. It asks for an eight-digit number significant to the user other than the user’s birthday.
  • The site navigation will be improved.
  • Several video tutorials and fact sheets about creating a FSA ID and resetting a FSA ID password will be added to the site.

The U.S. Department of Education notes that current users “will not see any changes to the current log-in process on fafsa.gov, the Federal Student Aid Feedback System, NSLDS Student Access, StudentAid.gov, and StudentLoans.gov.” Current users will be instructed to register mobile phone numbers when they log in to the FSA ID website.

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