Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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Colleges

Ohio University-Main Campus

The first university chartered by an Act of Congress, Ohio University is a public research institution in southeast Ohio. The Ohio campus hosts nine colleges conferring degrees in over 250 undergraduate and graduate-level fields of study as well as...

“…ohio university deserves a 10 out of 10! the campus and atmosphere here is remarkable. the teachers really want you to succeed and so do your peers.” – Amy from Newark, OH

Pace University-New York

Originally founded as a one room accounting school, Pace University is a 4-year research institution in Manhattan. Pace is home to six colleges and schools conferring bachelor’s degrees in over 65 academic majors. In addition, the Manhattan campus...

“…Pace University is a great school that has afforded me so many fantastic opportunities I would not have received had I gone elsewhere. Pace has the most fantastic location in the heart of downtown Manhattan, making it ideal for anyone who wants to...” – Sarah in Brooklyn, NY

Drexel University

Named for a prominent 19th century philanthropist, Drexel University is a 4-year private research university in Philadelphia. Drexel offers bachelor’s degrees in over 80 academic majors with an emphasis on experiential learning. Additionally, the...

“…Drexel University is a great school for anyone looking to earn a head start in real world experience and building connections for a career. The co-op plans provide the perfect opportunity to learn the ins-and-outs of what's in store after college and...” – Jonathan from Philadelphia, PA

Drury University

Originally established in 1873 as Springfield College, Drury University is a liberal arts college based in southwest Missouri. DU is home to the Your Drury Fusion academic program combining professionally-oriented majors with concentrations in purely...

“…Drury University is a small, private, liberal arts college in the heart of the Midwest. The area is beautiful and provides the perfect environment for a great education. The staff and faculty are very helpful and truly care about the education and...” – Brianna from Springfield, MO

Pikes Peak Community College is a public 2-year institution with an open admissions policy. Pikes Peak operates multiple full-service and military satellite campuses throughout Colorado and partners with 4-year institutions across the nation for...

“…PPCC has an overwhelming diversity of options for students entering higher education. They also have a wide range of facilities to help students meet their potential. Classes are offered at all times of the day, allowing students to make school fit...” – Amanda from Colorado Springs, CO

Bellevue University is a private, 4-year institution established in the state of Nebraska. The college’s academics are focused primarily on adult education. Students attending Bellevue can enroll in courses in a variety of formats beyond the...

“…Bellevue is an excellent school for learning. The online classrooms is easy to follow and easily accessible. Needs a little work on their financial aid system.” – Kelli from Fontana, CA

University of Wisconsin-Stout

Founded by a lumber magnate, the University of Wisconsin-Stout is a public university in northwest Wisconsin and the UW system’s designated polytechnic university. UW Stout features six career clusters offering undergraduate degrees in 50 academic...

“…though a smaller school, uw-stout is big on it's opportunities. it shows excellence in all of its programs, and is well known for its art and design department. there are also many study abroad options.” – Samantha from Menomonie, WI

Northwest Florida State College is based in Niceville, FL. The state school operates two campuses and four education centers throughout the state. The campus is home to the Mattie Kelly Arts Center which hosts Broadway and student-run shows, as well...

“…I love Northwest Florida State College! The environment is amazing and the school is really easy to get around. And the teachers helps you learn a lot of things just by being funny which helps me focus more.” – Kaylyn from Crestview, FL

Bethel University (TN)

Founded in 1842, Bethel University is a private institution based in rural McKenzie, Tennessee. The school operates campuses around the state in Jackson, Nashville, Paris, Clarksville, Chattanooga, and Memphis. It is closely affiliated with the...

“…This university is a great choice for traditional and adult learners. They provide personal attention to each student. This school's goal is that you possess an education that will be beneficial in the future.” – Danesa from Clarksville, TN

With four campuses serving a six-county area, Central Oregon Community College is the oldest 2-year institution in the state. COCC is home to over 75 academic programs and offers degrees and certificates in such eclectic fields as Baking and Pastry...

“…Great campus location and scenery. Professors are caring and understanding. The student body is diverse and laid back.” – Janel from Bend, OR

The Community College of Rhode Island stands out as the only 2-year community college in The Ocean State. It also maintains its standing as the largest community college in New England. CCRI offers majors in 24 academic departments. Over the years,...

“…Perfect for students who don't want to travel too far for an excellent education. ” – Anne from Tiverton, RI

Fairleigh Dickinson University-Metropolitan Campus

Fairleigh Dickinson University operates two campuses in New Jersey, a metropolitan campus in Teaneck, and a suburban campus in Florham, which makes FDU the largest private university in the state. FDU offers a Two Worlds degree programs, which allow...

“…a school with great diversity and professors who are willing to help you with any problem you may have. the classes are small and can garentee you some one-on-one time with your professor! other than some personal financial problems, this school is...” – Joemarie from West New York, NJ

Western Technical College

Western Technical College is a public, 2-year institution established in La Crosse, Wisconsin. Degree-seeking students attending Western have the option to enroll in both associate’s degree programs and apprenticeship programs in order to prepare for...

“…Western is a great school with awesome hands on labs where you get the best hands on training and the time needed to learn at your own pace. The faculty and staff are all professional and willing to help you out with anything you need and are...” – Scott from La Crescent, MN

Fairleigh Dickinson University-Florham Campus

The Florham campus of the Fairleigh Dickinson University is a 4-year liberal arts college in northern New Jersey. A campus of the FDU system, the Florham campus grants undergraduate degrees in over 60 academic majors. The FDU-Florham campus is...

“…FDU at Florham is one of the best schools of the FDU schools. With its hardworking teachers and eager students, the FDU community represents a true academic experience. In addition to academics, FDU gives students many opportunities to excel their...” – Jose from North Brunswick, NJ