Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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Colleges

Ohio University-Main Campus

The first university chartered by an Act of Congress, Ohio University is a public research institution in southeast Ohio. The Ohio campus hosts nine colleges conferring degrees in over 250 undergraduate and graduate-level fields of study as well as...

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I transferred to OU from Marietta College and I believe it was one of the best decisions I've made in my life. I had much anxiety being a minority student on a campus with about 30,000 students but OU offers so many organizations that cater to the...

” – Proud Bobkitty
Pace University-New York

Originally founded as a one room accounting school, Pace University is a 4-year research institution in Manhattan. Pace is home to six colleges and schools conferring bachelor’s degrees in over 65 academic majors. In addition, the Manhattan campus...

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Pace University is a place where people go to get their degree for what they want to become in life, but in pursuit they also find out who they are as a person. The atmosphere of the school is very tight nit and comfortable to the point it makes you...

” – Javon from Dorchester, MA
Drexel University

Named for a prominent 19th century philanthropist, Drexel University is a 4-year private research university in Philadelphia. Drexel offers bachelor’s degrees in over 80 academic majors with an emphasis on experiential learning. Additionally, the...

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Drexel is an incredible school because of its focus on experiential learning. Students here have a huge advantage over their peers if they take advantage of the co-ops. Some can graduate with up to a year and a half of major-related job experience.

” – Xavier from Littlestown, PA

Pikes Peak Community College is a public 2-year institution with an open admissions policy. Pikes Peak operates multiple full-service and military satellite campuses throughout Colorado and partners with 4-year institutions across the nation for...

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I do believe I will learn a lot here. It has a comfortable environment that is peaceful and with hardly any disruptive noise

” – Elise from Colorado Springs, CO
Bellevue University

Bellevue University is a private, 4-year institution established in the state of Nebraska. The college’s academics are focused primarily on adult education. Students attending Bellevue can enroll in courses in a variety of formats beyond the...

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Bellevue University has exceeded my expectations. The academic advisors and counselors are very accessible, patient, knowledgeable, and helpful! I give Bellevue a 10!

” – Janice from Council Bluffs, IA
University of Wisconsin-Stout

Founded by a lumber magnate, the University of Wisconsin-Stout is a public university in northwest Wisconsin and the UW system’s designated polytechnic university. UW Stout features six career clusters offering undergraduate degrees in 50 academic...

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The class sizes are pretty small, I typically had about 17 classmates in a typical class. The professors are incredibly nice and helpful! Since the community is a smaller one, students and professors are consistently working together. Study groups...

” – Danielle from Hastings, MN
Siena Heights University

Siena Heights University is a private, Christ-centered institution established in Adrian, Michigan. Along with the main campus, the college also hosts a number of degree completion centers throughout the state. Students attending SHU have the...

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Siena has a wonderful family atmosphere where you can have great relationships with peers and professors alike. This closeness with one another adds to the learning environment of the school because we aren't afraid to ask each other for help or...

” – Alexis from Vestaburg, MI

Northwest Florida State College is based in Niceville, FL. The state school operates two campuses and four education centers throughout the state. The campus is home to the Mattie Kelly Arts Center which hosts Broadway and student-run shows, as well...

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Northwest Florida State College is a great place for students who are not ready to leave home yet. The faculty and staff are very helpful and nice, and the campus is small and secure. There are also many campuses to choose from so you can go to...

” – Rachel from Shalimar, FL
Bethel University (TN)

Founded in 1842, Bethel University is a private institution based in rural McKenzie, Tennessee. The school operates campuses around the state in Jackson, Nashville, Paris, Clarksville, Chattanooga, and Memphis. It is closely affiliated with the...

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This university is a great choice for traditional and adult learners. They provide personal attention to each student. This school's goal is that you possess an education that will be beneficial in the future.

” – Danesa from Clarksville, TN

With four campuses serving a six-county area, Central Oregon Community College is the oldest 2-year institution in the state. COCC is home to over 75 academic programs and offers degrees and certificates in such eclectic fields as Baking and Pastry...

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The Cascade Culinary Institute (part of Central Oregon Community College) is the best culinary school on the west coast due to it's brand new facility, amazing faculty, one on one time with students and broad learning experience of various cuisine...

” – McKayla from Bend, OR

The Community College of Rhode Island stands out as the only 2-year community college in The Ocean State. It also maintains its standing as the largest community college in New England. CCRI offers majors in 24 academic departments. Over the years...

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I'm currently taking a summer class Engish reading 0250. The community college of rhode island is a good place for studying its quiet and has lots of space to do work. the even have work study as a place for employment opportunity.They also give...

” – Lori from Providence, RI
Fairleigh Dickinson University-Metropolitan Campus

Fairleigh Dickinson University operates two campuses in New Jersey, a metropolitan campus in Teaneck, and a suburban campus in Florham, which makes FDU the largest private university in the state. FDU offers a Two Worlds degree programs, which allow...

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FDU is great, the teachers are all very helpful and easy to talk to. They are easy to access and depending on the professor, they may give you a cell phone number to contact them after school hours. All of my teachers have helped me in bettering my...

” – Audenzia from Mastic, NY
Western Technical College

Western Technical College is a public, 2-year institution established in La Crosse, Wisconsin. Degree-seeking students attending Western have the option to enroll in both associate’s degree programs and apprenticeship programs in order to prepare for...

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It's beautiful, cultural, and new! I'm excited to be attending there in the fall, because I fell in love when I went on the tour. Also, it's surrounded by active students.

” – Allison
Fairleigh Dickinson University-Florham Campus

The Florham campus of the Fairleigh Dickinson University is a 4-year liberal arts college in northern New Jersey. A campus of the FDU system, the Florham campus grants undergraduate degrees in over 60 academic majors. The FDU-Florham campus is...

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There are many great Professors here at the university. They are what make learning interesting. Take classes in Sociology, Literature and the required CORE classes and you will learn a lot about how people behave and about some of the pressing...