Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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“…uw-stout makes changes to campus to allow for a better learning environment for the students.” – Maichoua from Wausau, WI

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“…It's beautiful, cultural, and new! I'm excited to be attending there in the fall, because I fell in love when I went on the tour. Also, it's surrounded by active students.” – Allison

“…FDU at Florham is one of the best schools of the FDU schools. With its hardworking teachers and eager students, the FDU community represents a true academic experience. In addition to academics, FDU gives students many opportunities to excel their...” – Jose from North Brunswick, NJ