Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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Colleges

Ohio University-Main Campus

The first university chartered by an Act of Congress, Ohio University is a public research institution in southeast Ohio. The Ohio campus hosts nine colleges conferring degrees in over 250 undergraduate and graduate-level fields of study as well as...

“…Pretty much all of my professors are enthusiastic about their topics. They are always looking to get their students as enthusiastic, so they make sure to keep the ball rolling fairly quickly, moving from topic to topic throughout the quarter. Don't...” – Rebecca from Silver Spring, MD

Pace University-New York

Originally founded as a one room accounting school, Pace University is a 4-year research institution in Manhattan. Pace is home to six colleges and schools conferring bachelor’s degrees in over 65 academic majors. In addition, the Manhattan campus...

“…Pace University is the place to go if you love living in a fast paced environment. We have campuses both in the heart of the city and also in Westchester for you to enjoy the stars and the quietness of nature. ” – Mike from East Northport, NY

Drexel University

Named for a prominent 19th century philanthropist, Drexel University is a 4-year private research university in Philadelphia. Drexel offers bachelor’s degrees in over 80 academic majors with an emphasis on experiential learning. Additionally, the...

“…Drexel offers a plethora of classes and programs. Campus is clean and stacked to the brim with state of the art tools to assist in your education. The teachers are very knowledgeable, well educated and invested in your success. ” – Kathrine from Willingboro, NJ

University of Phoenix

The University of Phoenix is a private, open-enrollment institution established in the state of Arizona. The college is home to over sixty campuses around the country, as well as a heavily populated online campus. Students attending this for-profit...

“…The courses are challenging, and I have learned so much about Java and Communication.” – Nicole from Tomball, TX

Pikes Peak Community College is a public 2-year institution with an open admissions policy. Pikes Peak operates multiple full-service and military satellite campuses throughout Colorado and partners with 4-year institutions across the nation for...

“…The academic programs are great and the teachers really inspire student to absorb what they are teaching.” – Whitney from Woodland Park, CO

Bellevue University

Bellevue University is a private, 4-year institution established in the state of Nebraska. The college’s academics are focused primarily on adult education. Students attending Bellevue can enroll in courses in a variety of formats beyond the...

“…It is a small campus with a small town atmosphere. Everyone knows everyone at this campus. It is very racially and ethnically diverse.” – Kali from Bellevue, NE

University of Wisconsin-Stout

Founded by a lumber magnate, the University of Wisconsin-Stout is a public university in northwest Wisconsin and the UW system’s designated polytechnic university. UW Stout features six career clusters offering undergraduate degrees in 50 academic...

“…Stout's campus is amazing. The teachers are all willing to help you and they are all very relaxed and ask you to call them by their first name. Ammenities such as buildings and cafeteria are easily in reach for all students living on and off campus. ” – Annelise from Milwaukee, WI

Siena Heights University

Siena Heights University is a private, Christ-centered institution established in Adrian, Michigan. Along with the main campus, the college also hosts a number of degree completion centers throughout the state. Students attending SHU have the...

“…Siena is a small campus, but a loving atmosphere. The teachers, other students, and staff want nothing but the best for the students attending. It is a great place to build connections that will last a lifetime!” – Mackenzie from Monroe, MI

Northwest Florida State College is based in Niceville, FL. The state school operates two campuses and four education centers throughout the state. The campus is home to the Mattie Kelly Arts Center which hosts Broadway and student-run shows, as well...

“…Since i started attending, I've been enrolled in the Pre-Architectural Program. When started, I did not know i had any drawing skills, as time went by, i managed to complete several renderings. I've learnt several different techniques on how to bring...” – Miguel from Niceville, FL

Bethel University (TN)

Founded in 1842, Bethel University is a private institution based in rural McKenzie, Tennessee. The school operates campuses around the state in Jackson, Nashville, Paris, Clarksville, Chattanooga, and Memphis. It is closely affiliated with the...

“…I feel that I will learn alot.” – Caleb from Lexington, TN

With four campuses serving a six-county area, Central Oregon Community College is the oldest 2-year institution in the state. COCC is home to over 75 academic programs and offers degrees and certificates in such eclectic fields as Baking and Pastry...

“…I'm just taking my regular basic freshman classes and so I'm sure that I'd be getting about the same level of education regardless of where I went for this first year.” – Charissa from Bend, OR

The Community College of Rhode Island stands out as the only 2-year community college in The Ocean State. It also maintains its standing as the largest community college in New England. CCRI offers majors in 24 academic departments. Over the years,...

“…I am currently a full time student, enrolled in 4 classes; (12 credits.) Marketing Communications, Introduction to College Mathematics, Social Problems, and Lighting and Sound Production. Each class has it's ups and downs, just like any class,...” – Dylan from Smithfield, RI

Fairleigh Dickinson University-Metropolitan Campus

Fairleigh Dickinson University operates two campuses in New Jersey, a metropolitan campus in Teaneck, and a suburban campus in Florham, which makes FDU the largest private university in the state. FDU offers a Two Worlds degree programs, which allow...

“…Fairleigh Dickinson has been a relaxing yet rewarding experience so far. On average, professors and other university staff have been both efficient and highly cooperative, and I've had no qualms over course material or its effectiveness. Attending...” – Lee from Cliffside Park, NJ

Western Technical College

Western Technical College is a public, 2-year institution established in La Crosse, Wisconsin. Degree-seeking students attending Western have the option to enroll in both associate’s degree programs and apprenticeship programs in order to prepare for...

“…Western is a great school with awesome hands on labs where you get the best hands on training and the time needed to learn at your own pace. The faculty and staff are all professional and willing to help you out with anything you need and are...” – Scott from La Crescent, MN

Fairleigh Dickinson University-Florham Campus

The Florham campus of the Fairleigh Dickinson University is a 4-year liberal arts college in northern New Jersey. A campus of the FDU system, the Florham campus grants undergraduate degrees in over 60 academic majors. The FDU-Florham campus is...

“…The classes are small and your professors know who you are. You do not have teaching assistants for the class; only professors. There are many groups or activities for you to get involved and feel a part of the school.” – Courtnee from Belle Vernon, PA