Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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Colleges

“…ohio university deserves a 10 out of 10! the campus and atmosphere here is remarkable. the teachers really want you to succeed and so do your peers.” – Amy from Newark, OH

“…Pace University is a great school that has afforded me so many fantastic opportunities I would not have received had I gone elsewhere. Pace has the most fantastic location in the heart of downtown Manhattan, making it ideal for anyone who wants to...” – Sarah in Brooklyn, NY

“…Drexel gives you so many experiences. Drexel gives you a chance to meet so many people. Drexel gives you a helping hand when you need it. ” – Eliza

“…drury is a very historic looking school with a new age look on education. the food is actually pretty good most of the time. the staff are all very friendly.” – Katelyn from Verona, MO

“…This is an excellent school at a price I can actually afford. The teachers really care and, more often than not, actually take the time to get to know you so they can better help you with your education. I recommend this college to everyone I know.” – Erica from Colorado Springs, CO

“…good college. classes are interesting. professors are very helpful. ” – Lidor from Great Neck, NY

“…uw-stout makes changes to campus to allow for a better learning environment for the students.” – Maichoua from Wausau, WI

“…northwest florida state college (nwfsc) offers some of the best a.a - transfer degrees and a variety of classes. i couldn't be more pleased with how much money they saved me as i get my bachelors! they have many convenient locations and has a great...” – Selyna from Crestview, FL

“…This university is a great choice for traditional and adult learners. They provide personal attention to each student. This school's goal is that you possess an education that will be beneficial in the future.” – Danesa from Clarksville, TN

“…beautiful location. cocc is anything but just a community college. the difficulty of classes prepares you very well for either transferring to a university or succeed in your choice of career. ” – Kristina from Bend, OR

“…the majority of the teachers show they do career about the success of students and are passionate about their jobs. the low student to teacher ration allows teacher to apply effort for each individual. ccri's lost classes are an excellent choice to...” – Jeff from Cranston, RI

“…a school with great diversity and professors who are willing to help you with any problem you may have. the classes are small and can garentee you some one-on-one time with your professor! other than some personal financial problems, this school is...” – Joemarie from West New York, NJ

“…It's beautiful, cultural, and new! I'm excited to be attending there in the fall, because I fell in love when I went on the tour. Also, it's surrounded by active students.” – Allison

“…FDU at Florham is one of the best schools of the FDU schools. With its hardworking teachers and eager students, the FDU community represents a true academic experience. In addition to academics, FDU gives students many opportunities to excel their...” – Jose from North Brunswick, NJ