Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

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Colleges

Ohio University-Main Campus

The first university chartered by an Act of Congress, Ohio University is a public research institution in southeast Ohio. The Ohio campus hosts nine colleges conferring degrees in over 250 undergraduate and graduate-level fields of study as well as...

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I love the classes and professors here. Some of the professors/instructors were particularly helpful to me and I often enjoyed seeing them outside of class, usually strolling about campus. The wide range of classes here also allows me to pursue my...

” – Ashley from Roseville, OH
Drexel University

Named for a prominent 19th century philanthropist, Drexel University is a 4-year private research university in Philadelphia. Drexel offers bachelor’s degrees in over 80 academic majors with an emphasis on experiential learning. Additionally, the...

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Drexel is fast-paced and is known for its co-op program. There are also lots of different clubs and programs created to help people socialize and explore other interests. However, there is definitely a bureaucratic leadership that creates what we...

” – Kristina from NC
University of Phoenix

The University of Phoenix is a private, open-enrollment institution established in the state of Arizona. The college is home to over sixty campuses around the country, as well as a heavily populated online campus. Students attending this for-profit...

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I remember thinking in the beginning that an online University may not give me as thorough knowledge as a physical campus. All of that has been shot out of the water. I am learning a lot. The classes seem to be thoroughly researched.

” – Tammi from Savannah, TN

Pikes Peak Community College is a public 2-year institution with an open admissions policy. Pikes Peak operates multiple full-service and military satellite campuses throughout Colorado and partners with 4-year institutions across the nation for...

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The academic programs are great and the teachers really inspire student to absorb what they are teaching.

” – Whitney from Woodland Park, CO
Bellevue University

Bellevue University is a private, 4-year institution established in the state of Nebraska. The college’s academics are focused primarily on adult education. Students attending Bellevue can enroll in courses in a variety of formats beyond the...

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Bellevue is time friendly offering both on-line and in-class courses. Their on-line class are easy to follow and offer assistance to help use their resource. Bellevue offers accelerated and traditional class settings.

” – Angela from Omaha, NE
University of Wisconsin-Stout

Founded by a lumber magnate, the University of Wisconsin-Stout is a public university in northwest Wisconsin and the UW system’s designated polytechnic university. UW Stout features six career clusters offering undergraduate degrees in 50 academic...

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Am I learning a lot? Definitely! Stout really puts a good perspective on things. Not only have I learned about my future career but I've also learned a lot about life and friendships here. The faculty really push students to do their best and be...

” – Samantha from Mosinee, WI
Siena Heights University

Siena Heights University is a private, Christ-centered institution established in Adrian, Michigan. Along with the main campus, the college also hosts a number of degree completion centers throughout the state. Students attending SHU have the...

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Siena is a small campus, but a loving atmosphere. The teachers, other students, and staff want nothing but the best for the students attending. It is a great place to build connections that will last a lifetime!

” – Mackenzie from Monroe, MI

Northwest Florida State College is based in Niceville, FL. The state school operates two campuses and four education centers throughout the state. The campus is home to the Mattie Kelly Arts Center which hosts Broadway and student-run shows, as well...

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Since i started attending, I've been enrolled in the Pre-Architectural Program. When started, I did not know i had any drawing skills, as time went by, i managed to complete several renderings. I've learnt several different techniques on how to bring...

” – Miguel from Niceville, FL

Founded in 1842, Bethel University is a private institution based in rural McKenzie, Tennessee. The school operates campuses around the state in Jackson, Nashville, Paris, Clarksville, Chattanooga, and Memphis. It is closely affiliated with the...

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This university is a great choice for traditional and adult learners. They provide personal attention to each student. This school's goal is that you possess an education that will be beneficial in the future.

” – Danesa from Clarksville, TN

With four campuses serving a six-county area, Central Oregon Community College is the oldest 2-year institution in the state. COCC is home to over 75 academic programs and offers degrees and certificates in such eclectic fields as Baking and Pastry...

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I'm just taking my regular basic freshman classes and so I'm sure that I'd be getting about the same level of education regardless of where I went for this first year.

” – Charissa from Bend, OR

The Community College of Rhode Island stands out as the only 2-year community college in The Ocean State. It also maintains its standing as the largest community college in New England. CCRI offers majors in 24 academic departments. Over the years...

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I am currently a full time student, enrolled in 4 classes; (12 credits.) 
Marketing Communications, Introduction to College Mathematics,
Social Problems, and Lighting and Sound Production. 
Each class has it's ups and downs, just like any class...

” – Dylan from Smithfield, RI

Fairleigh Dickinson University operates two campuses in New Jersey, a metropolitan campus in Teaneck, and a suburban campus in Florham, which makes FDU the largest private university in the state. FDU offers a Two Worlds degree programs, which allow...

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FDU offers many majors/minors, and has exceptional programs available for prospective and current students. Many of the professors here are highly qualified and challenge students to get the most out of their education. The small class sizes allow...

” – Sandra from Avenel, NJ

Western Technical College is a public, 2-year institution established in La Crosse, Wisconsin. Degree-seeking students attending Western have the option to enroll in both associate’s degree programs and apprenticeship programs in order to prepare for...

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Western is a great school with awesome hands on labs where you get the best hands on training and the time needed to learn at your own pace. The faculty and staff are all professional and willing to help you out with anything you need and are...

” – Scott from La Crescent, MN
Fairleigh Dickinson University-Florham Campus

The Florham campus of the Fairleigh Dickinson University is a 4-year liberal arts college in northern New Jersey. A campus of the FDU system, the Florham campus grants undergraduate degrees in over 60 academic majors. The FDU-Florham campus is...

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The professors are great! And I haven't had any large lectures, all small classes with real professors.

” – Student from FDU

Originally founded to serve the educational needs of a large group of returning World War II veterans, Ohio University Eastern is a regional campus in the OU system. OUE grants 13 bachelor’s and two associate degree programs entirely on campus as...

Ohio University-Chillicothe is the original regional campus in the OU system and the first regional campus in the state. Ohio Chillicothe is home to more than 20 academic programs and foundational courses for degrees offered at other OU campuses. For...

Just a few blocks from the Ohio River, Ohio University-Southern Campus is a regional campus in the OU system. OU Southern offers 30 degree and certificate programs available entirely on campus as well as the opportunity to begin classes in other OU...

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I am learning a lot in all of my classes so far, but I would have to say that the classes that I've learned the most in were General Psychology 101 and Math 102. The instructors made sure that EVERY student understood a topic before they progressed...

” – Brittany from Ironton, OH

Ohio University Lancaster is a regional campus in the OU system located southeast of Columbus. OUL offers 12 bachelor’s degree programs on campus including Sport and Lifestyle Studies and Middle Childhood Education as well as the option to begin...

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I think the small class size is a great learning environment. I believe student will succeed in a room where they can speak one on one with their professor. The academic, as well as, athletic programs are very strong and are a great place for...

” – Mason from Pickerington, OH

Established in 1946, Ohio University in Zanesville is a public, 4-year institution located in Muskingum County and is one of seven Ohio University campuses and centers. OU Zanesville offers five associate degree programs, 13 bachelor’s degree...