Customer Service Support/Call Center/Teleservice Operation

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

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Colleges

Lansing Community College

Lansing Community College is a public, 2-year institution located in the state of Michigan. The campus features a number of state-of-the-art facilities, including two fitness centers, a library with rentable technology, and two gaming stations. Along...

“…” – Kristen from Morrice, MI

Union County College

Union County College is a public, 2-year institution established in the state of New Jersey. The school consists of four separate campuses located in Cranford, Elizabeth, Plainfield, and Scotch Plains. All students enrolled at Union County College...

Rio Salado College is a public, 2-year institution established in Tempe, Arizona, with satellite education centers throughout the region. Rio Salado primarily serves students through online programs, though it offers in-person and hybrid options as...

“…” – Daniel from Phoenix, AZ

Central Wyoming College is a 2-year community college with a main campus and three distance learning sites. Among CWC’s 36 academic degree and certificate programs, the Expedition Science department utilizes the college’s location by organizing field...

“…” – Challis from Kinnear, WY