Customer Service Support/Call Center/Teleservice Operation

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

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Colleges

Lansing Community College

Lansing Community College is a public, 2-year institution located in the state of Michigan. The campus features a number of state-of-the-art facilities, including two fitness centers, a library with rentable technology, and two gaming stations. Along...

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I've been at LCC for three semesters doing all of my general education or core classes before transferring to Calvin College. While I have learned a lot in some classes, others are just faster paced and only slightly more in depth than classes I took...

” – Emily from Mason, MI

Union County College is a public, 2-year institution established in the state of New Jersey. The school consists of four separate campuses located in Cranford, Elizabeth, Plainfield, and Scotch Plains. All students enrolled at Union County College...

Spokane Community College is a public, 2-year institution established in Washington, with facilities throughout Spokane, Republic, Newport, Ione, Colville, and Inchelium. SCC offers over 100 areas of study in a variety of fields including Healthcare...

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I have learned a lot at SCC. I have been lucky enough to receive teachers who do well at teaching and have the ability to lecture on a course without me becoming completely bored. The course work allows me to become more independent and learn how to...

” – Vally from Spokane, WA
Northwest Vista College

Northwest Vista College is a 2-year community college that confers associate degrees and technical certifications. The school is part of the Alamo Colleges District and offers several Academic Workforce Programs through the Healthy & Biosciences...

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Taking courses at Northwest Vista College has been a pleasant experience for me so far. The staff have always been friendly and helpful. The tuition is inexpensive.

” – Me

Rio Salado College is a public, 2-year institution established in Tempe, Arizona, with satellite education centers throughout the region. Rio Salado primarily serves students through online programs, though it offers in-person and hybrid options as...

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I learned a lot. The teachers are very supportive and assist you in numerous ways.

” – Gina from Tonopah, AZ

Central Wyoming College is a 2-year community college with a main campus and three distance learning sites. Among CWC’s 36 academic degree and certificate programs, the Expedition Science department utilizes the college’s location by organizing field...

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This past year I was very impressed with the professors and how they were teaching their classes. They each had their own way of explaining and doing different things, but each got their point across very effectively. This small class atmosphere and...

” – Challis from Kinnear, WY